Making donations using Text to Give

Donors will need to text a keyword and amount to your unique Text to Give number. 

Such as DONATE 50 . In this example the Keyword is “Donate” and the amount is $50.

We have programmed a number or dynamic and smart responses to interact with and guide the donor through the process.

First Time Text to Give Donations

The first time sending a keyword a amount, a donor will be sent a registration link where they will be taken to a mobile-friendly donation form.

 

Send a Keyword and Amount

Donors must follow the prompts on the screen register (or login if they already have a Generous™ account).

Donation From - Step 1

Donor enters their email address.

Text to Give Donation From - Step 2

If the donor already has a Generous™ account, they will be prompted to login. Otherwise they will set up a new account.

 

 

 

 

 

 

 

Text to Give Donation Form Step 3

Donors choose to pay via Credit Card and Direct Debit, enter their details and 

Text to Give Donation Form Step 3

Donors choose to pay via Credit Card and Direct Debit, enter their details and tap the Donate button.

• The donor may choose to pay more to help cover the processing costs.

• The donor can authorise their number at this step for fast donations in the future.

 

 

 

 

 

SUCCESS!

Once a donation is successful, a receipt will be created and is available by a link provided on the screen and also via the donors email.

Donor receive confirmation SMS

The donor will receive a personalised confirmation SMS. They will also receive an email.

 

 

Subsequent Text to Give Donations

If a donor has already made one Text to Give donation and authorised their number, they can now make donations within seconds just using SMS.

 

Step 1 - Send a Keyword and Amount

Donors send a KEYWORD and Amount to your unique Text to Give number.

 

The system will respond to confirm they want to make a donation to your charity and provide the campaign name.

 

 

Step 2 - Confirm Donation

The donor responds with a “Y” to confirm.

 

 

 

 

 

SUCCESS!

The donor will receive a personalised confirmation SMS. They will also receive an email.